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Technical Manager Europe (m/f/d)

RemoteDinkelsbühl, Bayern, GermanySales

Job description

Secure your future with Red Lion Europe

As a strong brand of Red Lion Controls, the MB connect line portfolio includes Secure Remote Access, IIoT & Industrial Security.

Together, we develop innovative solutions for data access, connectivity and visualization, transforming enterprise information into valuable industrial assets.

Two Brands. One Team. | about Red Lion

The Technical Manager Europe position is a customer-focused position. The Technical Manager leads a team of technically skilled professionals supporting both Pre- and Post-sales customers in the region.

As a leader of the team, you will interface with customers as well as many Red Lion Controls teams daily, to efficiently and effectively resolve the technical challenges our customers encounter. The Technical Manager Europe will guide the teams to carry out the vision, strategies and goals set by leadership.

This role will work in conjunction with cross-functional leadership, Sales, Technology leadership, and direct reports. This role will participate in back office sales support and project estimation. On a daily basis, the Technical Manager Europe can expect the following:

  • Working with Customers, Sales, Product Management, Quality and Customer Services Teams to ensure all customer cases are addressed quickly and correctly the first time
  • Supporting the FAE- and Technical support team who lead internal or external projects from initiation to delivery
  • Managing career paths by coaching, mentoring & training direct and indirect reports; holding associates accountable for their work by setting goals & expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Developing and ensure timely delivery of internal technical training and external product/technology trainings to channel partners & customers
  • Supporting knowledge transfer between Red Lion and MB connect line and coordinate a smooth integration of the technical teams

Your tasks

  • Team lead Technical Support and Field Application in Europe
  • Collaborate with and support customers, sales, marketing, product management and R&D to bring about fast and customer focused solutions
  • Creating an intelligent, efficient and time-conscious escalation system
  • Coaching and mentoring direct and indirect employees
  • Conduct internal technical training and external product/technology training for employees, channel partners, and customers
  • Coordinate the integration of Red Lion and MB connect line technical teams
  • Manage work processes with the business tools such as Zendesk, Live Agent, Salesforce, MyFactory and support the integration process to achieve unified tools
  • Advocate, support and model the company’s core values of:
    Be True | Own It | Aim High

Job requirements

You should have the following qualifications

  • Bachelor's degree in engineering or a related technical field
  • Five years of technical sales experience, preferably in industrial automation and networking in at least one or more of the following industries: Automotive, Food and Beverage, Manufacturing/OEM, Oil and Gas, Transportation, Utilities/Renewables, and Water/Wastewater
  • Excellent verbal and written communication skills in German and English
  • Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience working with CRM systems
  • Proven problem solving and analytical skills; ability to pay attention to detail and accuracy
  • Organizational and anticipatory skills to work effectively with all levels of management and staff, customers and external business contacts
  • Strong leadership demeanor, presentation skills and business acumen
  • Strong customer focus and experience working with end users
  • Desire and ability to work in a fast-paced environment, prioritizing and completing multiple tasks simultaneously
  • Ongoing monitoring of the competition, competitors and products
  • Travel up to 30% within the Europe region and occasional travel to other Red Lion international facilities and customers

Entry date

As of now

Your benefits

  • Monthly gift card
  • Free electric charging station
  • Mineral water and hot drinks free of charge
  • Weekly free fresh fruit
  • Possibility of leasing a company bicycle or company car
  • Comprehensive health care system (bAV, group accident insurance, supplementary health insurance)
  • Flexible working hours
  • Interesting and challenging tasks related to the topics of Industry 4.0 and cybersecurity
  • Family atmosphere and a first-class international team
  • Internal and external further training
  • Air-conditioned offices
  • Table soccer and game console
  • Great events like our user conference or Christmas party

Please apply directly via the button below or as a PDF with CV and references by e-mail to Bettina Müller: .